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Returns Policy

Please do not ship Live Items back to Kennett Mushrooms. If you suspect that your Live Item is damaged or defective, contact Kennett Mushrooms immediately. Our Customer Service team will assist you.

Kennett Mushrooms does not accept returns of live items.

Below, you will find information pertaining to returns of non-live items for various reasons.

Defective/damaged merchandise:

Kennett Mushrooms will replace defective merchandise free of charge provided that the following steps are taken:

• Damaged/defective merchandise must be reported to Kennett Mushrooms within 10 business days from the day of receipt. Failure to report damaged/defective products in a timely manner may result in additional fees for replacement.
• Customers notifying Kennett Mushrooms of a return should contact us via phone whenever possible, or by email, fax or mail if this option is not available.
• When notifying us of a return, please have your order number available (this number will appear as “Invoice No.” and will appear on the upper left corner of the invoice included with your order).
• Having informed Kennett Mushrooms of the intent to return product, please ship defective item(s) back to Kennett Mushrooms with sufficient and appropriate packaging. Please include the original box and packaging when possible, so that we can assess the package upon receipt.
• Include a copy of the invoice, along with any other pertinent information (your name, shipping address, phone number, and reason for return). This will increase our ability to process your return in a timely manner.
• Replacements will be shipped out once defective merchandise has been returned and evaluated for damage. This process will take place as quickly as possible, but may take up to 2 weeks.

Kennett Mushrooms will not be responsible for damage incurred to returned merchandise in transit. Insuring expensive items is recommended.

Returns for reasons other than defect/damage:

For returns of this sort, please be aware of the following policies and steps for returning products to Kennett Mushrooms

• Merchandise being returned for reasons other than defect or damage will be subject to a 4% restocking fee.
• Kennett Mushrooms must be notified of all returns within 10 business days from the day of receipt. Failure to report returns in a timely manner may result in additional fees.
• Customers notifying Kennett Mushrooms of a return should contact us via phone whenever possible, or by email, fax or mail if this option is not available.
• When notifying us of a return, please have your order number available (this number will appear as “Invoice No.” and will appear on the upper left corner of the invoice included with your order).
• Having informed Kennett Mushrooms of the intent to return product, please ship defective item(s) back to Kennett Mushrooms with sufficient and appropriate packaging. Please include the original box and when possible, so that we can assess the package upon receipt.
• Include a copy of the invoice, along with any other pertinent information (your name, shipping address, phone number, and reason for return). This will increase our ability to process your return in a timely manner.
• Upon receipt of the return package, Kennett Mushrooms will calculate return costs, and contact you to verify that a return has been made.

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Refunds Policy

Kennett Mushrooms does not offer refunds for live items. Please do not ship Live Items back to Kennett Mushrooms. If you suspect that your Live Item is damaged or defective, contact Kennett Mushrooms immediately. Our Customer Service team will assist you.

In the event that a refund is approved for your return of non-Live Items, the following protocols shall apply:

• We prefer to issue a refund in the same form of payment used to originally purchase product. However, this may not always be possible. For example, if more than 30 days have passed since the original credit card transaction for an order, we may not be able to process refund to the credit card. In this instance, would issue refund in the form of a check.
• When credit card refunds are processed, please allow up to 5 business days for funds to be returned to your account. (This time may vary depending on the processing times required for various financial institutions.)
• In cases where an “in store” credit is appropriate, we can issue a credit to your Kennett Mushrooms customer account. Customers must then call us at (610) 268-3240 to apply such credits towards their next order.